Do you ship internationally?
Yes! Postage will be calculated at checkout once you have chosen your delivery zone. Please note that you will be responsible for any customs or imports charges that your country may charge.
How long does it take to ship?
Please allow 3-5 working days for your parcel to be arrive via Standard Delivery. If you want our parcel pronto, Express Delivery orders placed must be placed before 12pm. Then one of our carriers takes it from there.
*PLEASE NOTE THAT DUE TO THE ONGOING SITUATION WITH COVID-19, ROYAL MAIL ARE NO LONGER ABLE TO GUARANTEE DELIVERY TIMES, THEREFORE YOUR PARCEL MAY TAKE LONGER TO ARRIVE THAN NORMAL, WHETHER USING STANDARD OR EXPRESS DELIVERY.*
How can I check the status of my order?
You can view order status on your Account page.
I'm having problems with the tracking.
Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via firstname.lastname@example.org. We can give you the inside info.
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email email@example.com as soon as possible and we’ll do our best to change this for you. If you parcel has already left with our carrier it will unfortunately be delivered to the address as given on the order.
Can the delivery country be different from the billing country?
Unfortunately, no. In order for us to process and complete your order the country in the billing address must be the same as the delivery address and we can only ship to the UK at the moment.