UK Standard delivery on orders under £50 (3-5 working days Tracked & signed for) £3.75
Free UK Standard delivery on orders over £50 3-5 working days (Tracked & Signed for) Free
UK Express (Order before Midday) - Usually delivered within 1 working day (Tracked & signed for) £5.50
International Delivery (Anywhere outside of the UK) On average 3-7 days however this may be subject to change. £20.00
*does not apply to products from the Green Supreme Range
All international orders are handled by FedEx via a fully tracked service. Shipping takes on average 3-7 days worldwide and tracking details can be accessed via your despatch email, or the Shop App.
Please note, on arrival to your chosen country, your order may be subject to customs and taxes charges external to our control. If you require any help with your order, please contact us at firstname.lastname@example.org
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
RETURNS & REFUNDS
If your item is damaged or not fit for use upon receipt then please let us know and we will arrange for a refund or exchange.
To process your return, pop us an email at email@example.com letting us know your name, address and order number and we’ll help you place the return.
You will be refunded in full to your original form of payment. Unfortunately we will not refund postage costs unless the product you received was damaged or not fit for use. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid. (Unfortunately we will not refund postage costs unless the product you received was damaged or faulty.)
Please allow 5-10 working day for your refund to be processed.
Oops! If you received a product that looks completely different than the one you ordered, we’re super sorry! Please send us an email to firstname.lastname@example.org outlining the problem, giving your order number and we’ll be in touch shortly to sort this out.
Email us at email@example.com as soon as possible if you would like to cancel or change your order and we’ll do our best to get this amended. We tend to fulfil orders pretty quickly, but we’ll do our best to process your request if possible.
You can view order status on your Account page.
Unfortunately your order can only be processed with one discount, this includes discount codes and any site wide flash sales.
Here are a few things to check if your payment didn’t go through: check that your card’s billing details (such as the security code and billing address) exactly match what you’ve entered into our system. And then check the expiry date.
If all this info is correct your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact us at firstname.lastname@example.org. We’re always happy to help.
Our products are full of anti-inflammatory oils and calming antioxidants that are ultra-soothing for angry, irritated or sensitive skin. But as with introducing any new skin care product, we recommend you patch test the products first. And of course, be sure to listen to your skin: if you do go through any flare ups, ease off on the products and get in touch with our customer service team via email@example.com for more detailed advice.
We formulate our products to be suitable for all skin types, but if you’re worried about a formula please get in touch – we love to chat! We can tell you what’s in them and how they work. If you’d like to know a bit more about the ingredients in each product, check out our Ingredients Glossary on scientiabeauty.com – we explain the ingredients in each of our formulas, what they do and why they’re included.
While that term is highly subjective, we do believe that we can safely say yes, our products are non-comedogenic. There are no ingredients in any Scientia products that should block pores and our products are always extensively tested on our lucky volunteers at Scientia HQ.
Yes, in fact we encourage it! Skin gets oily due to genetics, hormones or imbalances. Imbalanced skin occurs when natural oils are stripped away, your body overcompensates and produces an excess of sebum a.k.a. - oil. Since our Elixirs are packed with essential nutrients, fatty acids and antioxidants they give essential hydration, helping to regulate the levels oil your skin produces and resolve imbalances, no matter your skin type. For more info check out our blog on this very topic!
PRODUCT & INGREDIENTS
If you want any more information about any of our products, packaging, sourcing or otherwise just get in touch at firstname.lastname@example.org to talk to a member of our team. We pride ourselves on being upfront and transparent, so we promise to answer all Q’s honestly and transparently.
Here at Scientia we used a mixture of natural ingredients and scientific (man-made) actives. We aim to create the most effective products imaginable, therefore if there’s a man-made ingredient (that’s safe for your skin) and can do it better - we’re going to use it to get the highest efficacy levels. If you do want an 100% natural product, we recommend our Dawn and Dusk Elixirs, which are completely natural and work amazingly.
Absolutely. Our products are completely vegan and our Dawn and Dusk Elixirs are also Vegan Society Approved.
Yes and yes again! We firmly believe there is no reason to test on animals and we're super proud to be Leaping Bunny approved. This means we've been independently audited by the Cruelty Free International organisation to make sure we meet their strict criteria. A global programme, Leaping Bunny requires cruelty free standards that go above and beyond the normal legal requirements.
The internationally recognisable gold standard when it comes to cruelty-free products, being part of the Leaping Bunny programme means that we stick to a fixed cut-off date policy and proactively monitor all of our suppliers. Our supplier monitoring system is also independently audited.
Some of our products do contain nut oils. Every product on our site has a full list of ingredients on the product page which clearly states everything that is in each of our formulas. If you’re not sure or want to check, please get in touch via social media or pop us an email at email@example.com.
Scientia products are all proudly made and manufactured in the UK! Unlike most brands, we own our own research, development and manufacturing facilities, which means we mostly formulate everything ourselves.
All of our carton packaging is FSC grade certified and we print using soy ink (which is more environmentally friendly than regular ink.) Our cartons are 100% recyclable. We try and use plastic alternatives (such as glass) wherever we can and also to make as much of our packaging as recyclable as possible. We’ll always continue to package our products in the most sustainable way we can without compromising on product efficacy.
KLARNA PAY LATER IN 3 INSTALMENTS
Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Scientia and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app.
To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.
If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Scientia run credit searches against you that could impact your credit rating.
Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.
As soon as Scientia have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.
Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at Scientia from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience. Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time.
You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk.
Payment information is processed securely by Klarna. No card details are transferred to or held by Scientia. All transactions take place via connections secured with the latest industry standard security protocols.
Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.
In the event that your goods have not been received please call Scientia to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.
As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.
Refunds shall be issued back to the debit or credit card which was originally entered at checkout.