Returns & Refunds

HOW DO I PLACE A RETURN OR EXCHANGE?

We're sorry your Scientia product didn’t arrive as expected. Please reach out to hello@scientiabeauty.com with your order number and the product you'd like to exchange or return, letting us know your reasons. Please do note that we do not accept returns or exchanges for used or opened products, unless they’re proven not fit for use. For full details please refer to our terms of use.

WHAT’S YOUR RETURN POLICY?

Changed your mind? No problem. We accept returns on unused and unopened products within 30 days. For the full details on our returns policy check our terms of use.

If your item is damaged or not fit for use upon receipt then please let us know and we will arrange for a refund or exchange.

To process your return, pop us an email at hello@scientiabeauty.com letting us know your name, address and order number and we’ll help you place the return.

You will be refunded in full to your original form of payment. Unfortunately we will not refund postage costs unless the product you received was damaged or not fit for use. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.

HOW LONG DOES IT TAKE TO PROCESS A RETURN?

Please allow 5-10 working day for your refund to be processed.