Do you ship internationally?
We’re working on it, but at the moment we can only ship to the UK. If you’re international and would love to see Scientia in your home country please let us know!
How long does it take to ship?
Please allow 3-5 working days for your parcel to be arrive via Standard Delivery. If you want our parcel pronto, Next Day Delivery orders placed must be placed before 12pm. Then one of our carriers takes it from there.
How can I check the status of my order?
You can view order status on your Account page.
I'm having problems with the tracking.
Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via email@example.com. We can give you the inside info.
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email firstname.lastname@example.org as soon as possible and we’ll do our best to change this for you. If you parcel has already left with our carrier it will unfortunately be delivered to the address as given on the order.
Can the delivery country be different from the billing country?
Unfortunately, no. In order for us to process and complete your order the country in the billing address must be the same as the delivery address and we can only ship to the UK at the moment.