FAQ's

Got a burning question? If you can't find the answer below, send us an email to hello@scientiabeauty.com. We love to chat. 

SHOPPING

Where can I buy Scientia?

Currently Scientia products are exclusively available on our website www.scientiabeauty.com

Can I change, update or cancel my order once I've placed it?

Email us at hello@scientiabeauty.com as soon as possible if you would like to cancel or change your order and we’ll do our best to get this amended. We tend to fulfil orders pretty quickly, but we’ll do our best to process your request if possible.

How can I check the status of my order?

You can view order status on your Account page.

Can I use multiple promo codes at checkout?

We authorise one promo code per order. If you’ve found two valid Scientia promo codes, you will need to choose the one you want to use more!

How can I check the status of my order?

You can view order status on your Account page.

What can I do if my payment is declined?

Here are a few things to check if your payment didn’t go through: check that your card’s billing details (such as the security code and billing address) exactly match what you’ve entered into our system. And then check the expiry date.

If all this info is correct your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact us at hello@scientiabeauty.com. We’re always happy to help.

RETURNS & REFUNDS

How do I place a return or exchange?

We're sorry your Scientia product didn’t arrive as expected. Please reach out to hello@scientiabeauty.com with your order number and the product you'd like to exchange or return, letting us know your reasons. Please do note that we do not accept returns or exchanges for used or opened products, unless they’re proven not fit for use. For full details please refer to our terms of use.

What’s your return policy?

Changed your mind? No problem. We accept returns on unused and unopened products within 30 days. For the full details on our returns policy check our terms of use.

If your item is damaged or not fit for use upon receipt then please let us know and we will arrange for a refund or exchange.

To process your return, pop us an email at hello@scientiabeauty.com letting us know your name, address and order number and we’ll help you place the return.

You will be refunded in full to your original form of payment. Unfortunately we will not refund postage costs unless the product you received was damaged or not fit for use. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.

How long does it take to process a return?

Please allow 5-10 working day for your refund to be processed.

What should I do if I receive the wrong product?

Oops! If you received a product that looks completely different than the one you ordered, we’re super sorry! Please send us an email to hello@scientiabeauty.com outlining the problem, giving your order number and we’ll be in touch shortly to sort this out.

SKIN CONCERNS

Can I use Scientia if I have sensitive skin?

Our products are full of anti-inflammatory oils and calming antioxidants that are ultra-soothing for angry, irritated or sensitive skin. But as with introducing any new skin care product, we recommend you patch test the products first. And of course, be sure to listen to your skin: if you do go through any flare ups, ease off on the products and get in touch with our customer service team via hello@scientiabeauty.com for more detailed advice.

What skin types are Scientia products suitable for?

We formulate our products to be suitable for all skin types, but if you’re worried about a formula please get in touch – we love to chat! We can tell you what’s in them and how they work. If you’d like to know a bit more about the ingredients in each product, check out our Ingredients Glossary on scientiabeauty.com – we explain the ingredients in each of our formulas, what they do and why they’re included.

Is Scientia non-comedogenic?

While that term is highly subjective, we do believe that we can safely say yes, our products are non-comedogenic. There are no ingredients in any Scientia products that should block pores and our products are always extensively tested on our lucky volunteers at Scientia HQ.

If I have oily skin, can I still use your Elixirs?

Yes, in fact we encourage it! Skin gets oily due to genetics, hormones or imbalances. Imbalanced skin occurs when natural oils are stripped away, your body overcompensates and produces an excess of sebum a.k.a. - oil. Since our Elixirs are packed with essential nutrients, fatty acids and antioxidants they give essential hydration, helping to regulate the levels oil your skin produces and resolve imbalances, no matter your skin type. For more info check out our blog on this very topic!

PRODUCT & INGREDIENTS

How can I find out more information about a product?

If you want any more information about any of our products, packaging, sourcing or otherwise just get in touch at hello@scientiabeauty.com to talk to a member of our team. We pride ourselves on being upfront and transparent, so we promise to answer all Q’s honestly and transparently.

Are your products natural?

Here at Scientia we used a mixture of natural ingredients and scientific (man-made) actives. We aim to create the most effective products imaginable, therefore if there’s a man-made ingredient (that’s safe for your skin) and can do it better - we’re going to use it to get the highest efficacy levels. If you do want an 100% natural product, we recommend our Dawn and Dusk Elixirs, which are completely natural and work amazingly.

Are you vegan?

Absolutely. Our products are completely vegan and our Dawn and Dusk Elixirs are also Vegan Society Approved. 

Ok...but are you cruelty free?

Yes and yes again! We firmly believe there is no reason to test on animals and we're super proud to be Leaping Bunny approved. This means we've been independently audited by the Cruelty Free International organisation to make sure we meet their strict criteria. A global programme, Leaping Bunny requires cruelty free standards that go above and beyond the normal legal requirements.

The internationally recognisable gold standard when it comes to cruelty-free products, being part of the Leaping Bunny programme means that we stick to a fixed cut-off date policy and proactively monitor all of our suppliers. Our supplier monitoring system is also independently audited. 

If you're keen to find out more about Cruelty Free International, Leaping Bunny or the Leaping Bunny criteria, please visit www.crueltyfreeinternational.org.

Do any of your products contain nuts?

Some of our products do contain nut oils. Every product on our site has a full list of ingredients on the product page which clearly states everything that is in each of our formulas. If you’re not sure or want to check, please get in touch via social media or pop us an email at hello@scientiabeauty.com.

Where are Scientia products made?

Scientia products are all proudly made and manufactured in the UK! Unlike most brands, we own our own research, development and manufacturing facilities, which means we mostly formulate everything ourselves.

Is your packaging environmentally friendly?

All of our carton packaging is FSC grade certified and we print using soy ink (which is more environmentally friendly than regular ink.) Our cartons are 100% recyclable. We try and use plastic alternatives (such as glass) wherever we can and also to make as much of our packaging as recyclable as possible. We’ll always continue to package our products in the most sustainable way we can without compromising on product efficacy.

Talk to a person!

None of your Q’s answered above? Send an email to hello@scientiabeauty.com or get in touch with us on social and we can chat to your hearts content.